Privacy Policy

1. Introduction

AIVized ("AIVized," "we," "our," or "us") is a trading name of a sole proprietorship based in Pakistan, providing AI-powered customer service solutions to businesses worldwide. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and related services. We operate in accordance with applicable data protection principles and strive to meet international standards including GDPR requirements for our customers in the UK and EEA.

2. Information We Collect

We collect information in several ways:

Information You Provide Directly:

• Account registration information (name, email address, phone number, business name)
• Business information for AI setup (website URL, business description, FAQs, product/service details)
• Communications and correspondence with our support team
• Feedback and survey responses

Information Collected Automatically:

• Usage data and analytics (pages visited, features used, session duration)
• Device information (browser type, operating system, IP address)
• AI conversation logs and analytics from your chatbot
• Performance metrics and error logs

Information from Third Parties:

• Payment information processed through Paddle (our Merchant of Record)
• Authentication data if you sign in using third-party services

3. Legal Basis for Processing

For customers in the UK and EEA, we process personal data based on the following legal grounds under GDPR:

• Contract: Processing necessary to perform our contract with you (providing our services)
• Legitimate Interests: Processing necessary for our legitimate business interests (improving services, fraud prevention, marketing)
• Legal Obligation: Processing necessary to comply with legal requirements
• Consent: Where you have given explicit consent (e.g., marketing communications)

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI chatbot services
• Set up, configure, and optimise your AI assistant
• Process transactions and manage your subscription
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyse trends, usage, and service performance
• Detect, investigate, and prevent fraudulent transactions and abuse
• Send marketing communications (with your consent)
• Comply with legal obligations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Paddle: Our Merchant of Record for payment processing. Paddle acts as a data controller for payment transactions and is based in the UK.
• Service Providers: Third-party providers who perform services on our behalf (hosting, analytics, customer support tools). These providers are contractually bound to protect your information.
• AI Model Providers: We use third-party AI services to power our chatbots. Conversation data may be processed by these providers under strict data protection agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including Pakistan where AIVized is based. When we transfer data internationally, we ensure appropriate safeguards are in place. For UK and EEA customers, this may include Standard Contractual Clauses (SCCs) or other approved mechanisms. Our service providers are required to maintain appropriate levels of data protection.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure, access-controlled hosting infrastructure
• Regular security assessments
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at aivized.com@gmail.com. We will respond within 30 days. For UK and EEA residents, you also have the right to lodge a complaint with your local data protection authority.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain account data for the duration of your subscription plus 3 years. AI conversation logs are retained for 12 months unless you request earlier deletion. Billing records are retained for 7 years as required by law.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. We encourage you to review this policy periodically. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:

AIVized
Privacy Enquiries: aivized.com@gmail.com
General Enquiries: aivized.com@gmail.com
Location: Pakistan

14. Payment Processor Privacy

Payments are processed by Paddle.com Market Limited, who acts as the Merchant of Record for all transactions. Paddle is based in the UK and handles all payment-related data processing in compliance with applicable data protection laws. Paddle collects and processes payment information in accordance with their own privacy policy, available at paddle.com/privacy. We recommend reviewing their policy to understand how your payment data is handled.